Refund policy

REFUND, RETURN, EXCHANGE & CANCELLATION POLICY

ALL SALES ARE FINAL

Due to the handmade, spiritual, personal-use, and energetic nature of our products and services, Lucid and Wild Collective does not accept returns, exchanges, or cancellations. Please review all product descriptions, ingredients, sizes, processing times, and order details carefully before completing your purchase.

By placing an order, you acknowledge and agree to this policy.

RETURNS & EXCHANGES

We do not accept returns or exchanges for change of mind, accidental purchases, scent preferences, product compatibility, ordering the wrong item, or dissatisfaction with the outcome of spiritual work.

For health, hygiene, energetic, and quality-control reasons, products that have been shipped or delivered cannot be returned to our inventory. This includes, but is not limited to:

• Intention oils and spiritual colognes
• Soaps, lotions, bath salts, and body products
• Herbs, teas, incense, crystals, and curios
• Candles, ritual supplies, and spell kits
• Mystery kits and personalized selections
• Digital products, readings, rituals, and spiritual services

CANCELLATIONS & ORDER CHANGES

Orders cannot be canceled once they have been placed. Materials may be selected, prepared, reserved, or spiritually worked shortly after an order is received.

We cannot guarantee changes to products, quantities, shipping addresses, or other order details after checkout. If you notice an error, contact us immediately. We will help when possible, but changes are not guaranteed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Although we do not accept general returns, please contact us within 48 hours of delivery if your order arrives damaged, defective, or contains the wrong item.

Include:

• Your order number
• A clear description of the issue
• Photographs of the item
• Photographs of the shipping box and packaging
• A photograph of the shipping label

Please keep the item and all original packaging until your claim has been reviewed. Depending on the circumstances, we may offer a replacement, store credit, or refund for the affected item. The appropriate resolution will be determined after reviewing the documentation provided.

Minor variations in color, scent, botanical appearance, crystal shape, texture, or presentation are not considered defects. Our products are handcrafted in small batches and may vary naturally from photographs or previous batches.

MISSING ITEMS

If an item is missing from your package, contact us within 48 hours of delivery with your order number and photographs of everything received, including the packaging and shipping label. We will review the order and packing records before determining the appropriate resolution.

SHIPPING ADDRESS ERRORS

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned because of an incorrect, incomplete, or undeliverable address are not eligible for a refund.

If a returned package can be reshipped, the customer will be responsible for the new shipping charge. Original shipping costs are nonrefundable.

PACKAGES MARKED “DELIVERED”

If tracking shows that your package was delivered but you cannot locate it, first check with household members, neighbors, your mailroom or property office, and your local post office. Your local carrier may be able to provide delivery coordinates or additional delivery information.

Please contact us after completing these steps so we can assist with any available carrier claim. A delivered tracking scan does not automatically qualify an order for a refund or replacement.

PACKAGES LOST IN TRANSIT

If tracking has not updated for an extended period or the carrier confirms that the package was lost, contact us so we can review the shipment and begin the appropriate carrier process. Confirmed non-delivery will be handled in accordance with applicable law and carrier requirements.

DIGITAL PRODUCTS, READINGS, RITUALS & SERVICES

Digital downloads, tarot or spiritual readings, community rituals, personalized work, and other services are nonrefundable once access has been provided, preparation has begun, materials have been reserved, or the service has been performed.

Missing a scheduled ritual, failing to submit requested information, or choosing not to use a delivered digital item does not make the purchase eligible for a refund.

SPIRITUAL RESULTS

Spiritual products and services are offered as tools for personal ritual, reflection, energetic support, and spiritual practice. Individual experiences and outcomes will vary, and no specific result, timeline, financial outcome, relationship outcome, or life change is promised or guaranteed.

Refunds, returns, credits, and exchanges will not be issued because a customer did not experience a particular spiritual or practical result. Purchasing and using our offerings does not replace personal responsibility, practical action, or appropriate medical, legal, financial, or mental-health support.

CHARGEBACKS

Please contact us directly if you believe there is a legitimate problem with your order. Filing a chargeback does not override this policy, documented delivery information, completed services, or proof that digital products were supplied. We reserve the right to provide order records, tracking, correspondence, and policy acceptance to the payment provider when responding to a dispute.

LEGAL RIGHTS

Nothing in this policy is intended to limit rights or remedies that cannot legally be waived. Where applicable consumer law requires a return, replacement, cancellation, or refund, Lucid and Wild Collective will comply with those requirements.

CONTACT US

Questions about an order or this policy may be sent through our website contact form. Please include your full name and order number so we can assist you efficiently.